Service Maintenance Packages | Esco Lifesciences

Post-Warranty Service Maintenance Packages may be purchased to provide coverage for the equipment for a period extending up to, but not beyond, the seventh year from the date of equipment installation.

		Best Value
	Maintenance Basic	Maintenance Plus	Maintenance Star
Corrective Repair Services
On-Site Breakdown Call Response	3-5 work days	2-3 work days	1-2 work days highest priority
Repair Transport & Labour	10% discount	✓	✓
Repair Parts	10% discount	✓	✓
Repair Consumables	Full Charges Aplly	15% Discount	20% Discount
Shipping / Courier of Repair Parts & Consumables where apllicable	Full Charges Apply	✓	✓
Preventive Maintenance
Pre-Scheduled Annual Testing & Preventive Maintenance	Full Price	✓	✓
Maintenance Kits*	10% discount	✓	✓
Software / Firmware Upgrade (where required)	✓	✓	✓
Detailed PM Service/Testing	✓	✓	✓
Value-Added Service
Ad-hoc Spares & Consumable Purchase	10% discount	15% discount	20% discount
Adhoc Decontamintation for bsc only	10% discount	15% discount	✓
Additional Adhoc Services	10% discount	15% discount	20% discount
Qualification Services - IQOQ	10% discount	15% discount	20% discount
On-site User / Product Training	10% discount	15% discount	✓

* subject to availability

Service coverage may vary depending on geographical location. Please consult your local Esco representative for detailed service availability in your area.
Response times for breakdown calls may differ based on country or location. For specific service details in your region, please contact your local Esco representative.
Esco’s obligation to respond to breakdown calls may be nullified due to restricted access to certain buildings, rooms, or geographic areas.
Maintenance kits are available only for products explicitly designated by Esco as eligible for such kits.
The shipping method for parts will be determined at the discretion of the local Esco representative responsible for services in your area.
Ad hoc decontamination services are offered exclusively for Biological Safety Cabinets (BSCs) and only when expressly recommended and authorized by Esco.
All parts replacements must be approved and recommended by Esco prior to installation.
Parts associated with Variable Air Volume (VAV) systems or ducting are not covered under warranty or service agreements.
All service-related packages apply exclusively to standard units. For customized units, please consult your local Esco representative for additional information.